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FAQs

LET'S CLEAR YOUR DOUBTS
 

Frequently Asked Questions

Let's Clear your Doubts
 

Payment

Why are private tours are more expensive than group tours?

By booking a private tour of Los Angeles with Classic Experiences, you are guaranteed a spotless, discreet luxury vehicle, or a stylish convertible classic American car that will accommodate you and your immediate party. Our private tours provide the flexibility for you to choose your start time, pick up and drop off location, and most importantly — the ability to customize your tour to your interests. You will also have a professional tour guide that specializes in individualized customer service who will go above and beyond to make your tour memorable.

Is the pricing per group or per person?

For our private tours, our rates are listed per group, rather than pricing per person. You can refer to our list of tours for full pricing and details. Please call or email to request for groups larger than six, so we can do our best to accommodate you.

Reservation

Do I need to make a reservation?

Yes, we do require you to make a reservation to secure your travel dates. You can reserve your dates via email or phone. Please book in advance as dates fill up quickly during peak travel season.

What is your refund policy?

If the tour is cancelled 7 days before the tour date, we will refund you the full amount paid minus the service charge (3% of the total fee). If you cancel 2 to 6 days before the tour date, you will incur a 20% fee of the total cost of the tour in addition to the service charge (3%). If you cancel less than 48 hours before the tour date, the amount you paid for the tour is non-refundable. However, you can get a tour credit which you can use within a one year.


 
 

General

Where do the tours begin?

For our private tour, we can meet you at the concierge desk of your hotel in Los Angeles. For private tours that focus on a certain area, we can also maximize your tour time to you meet in that area.

Do you offer tours in other languages?

We have tour guides who are available for private tours who are fluent in Spanish, Chinese, Russian, Portuguese, French and Japanese. When you send your booking form, you will be asked if you need a guide who speaks a language other than English.

Are your tours appropriate for kids?

Yes, all of our tours are appropriate for children. We love having kids on our tours, and we find that they truly enjoy the experience. We have booster and child seats available. We recommend children of seven years of age or older can participate in our Classic Car Tours, and children of any age can participate in our SUV or minivan tours.

Do our tours stop for lunch?

On our four-hour tour, we stop for a tea or coffee break. If you have booked a six or eight-hour tour, please let us know at the start of the tour if you would like to stop for a mid-tour snack so that we can accommodate and plan your day accordingly. Some people like to grab a quick healthy salad or Californian tacos, but most people like to sit down for a nice relaxing meal.

Is it okay to tip your tour guide?

Tipping is always optional. However, if you had a great time and want to thank your tour guide, gratuities are very much appreciated. Ten to twenty percent is a general rule of thumb in the service industry in USA.

How much walking do we do?

Because you are booking a private tour we can go at whatever pace you choose. Please, keep in mind that the faster the pace, the more we get to see. What is most important though is that you are comfortable and enjoy the day. If you have any mobility issues, please let us know in advance.

Celebrities

Does the Celebrity Homes Tour include true information?

We do our best to make sure we stay up-to-date on celebrity news and know the most sought out secrets of celebrities who live in Hollywood, Beverly Hills, and Bel-Air. Working closely with friends in show business help us to stay on top with which celebrities who have bought a new house, with whom they are hanging out with and what’s new in the lives of rich and famous.

Is it true that gates and tall bushes surround all celebrity homes?

It is partially true because many celebrity houses, especially in Beverly Hills and Bell Air, are not visible as they surrounded by gates and tall bushes. We do our best to show you celebrity homes that you can see, and so that you can get a sense of the neighborhood. Our tour guides can also provide you with in-depth information about the real estate, and history about the celebrity homes.

Is it possible to see a celebrity during the tour?

We say that it is always possible. We do our best to create magic and show you the best places where there is a higher chance to spot someone famous. However, you will have to be very good with faces and recognizing celebs without makeup, wearing sunglasses and hats. We also have a list of hotspots that we would recommend going to spot celebrities.


 
 

Still have a Question?

We can customize the tour for you! Depending on your style, you can choose between a gorgeous classic 1976 Cadillac Eldorado, and an ultra-modern luxury SUV.

Customize Your Tour
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